I firmly believe that only Apple could deliver a device like the iPad 2. Their focus on usability and user experiences ushered in a post-PC paradigm in computing. The Cupertino company defined the tablet space and is expected to ship 30 million tablets in 2011. There is a reason other tablet makers don’t have Apple’s market share- their tablets just don’t measure up at this time.
I recently reviewed the Motorola Xoom, and in the first few seconds of interacting with it, it became clear that it was not an iPad. From the moment I picked it up, it just felt wrong. The first time use feels cumbersome and even languid. Motorola’s tablet asks me for account information – user names and passwords – before I can do anything with the device. When I pick up the iPad, it works – quickly and effortlessly. There are other differences, as well. Stability, for one. As the venerable Walt Mossberg puts it in his iPad 2 review: “[The iPad] never crashed in my tests, unlike every Android tablet I’ve tested.” Then, of course, there is the price point ($800? Really?). And finally, the news that Xoom owners will have to send their devices back to the manufacturer for a 4G upgrade. Quoting Dvice:
Poor Motorola Xoom. We all wanted to love you, but you may have popped out of the oven a bit too soon. If you want 4G LTE on your shiny new Xoom (goes on sale today), you’ll have to return it back to Motorola for the upgrade.
This debacle is more Motorola’s fault than Android’s. Someone at Motorola said that this tablet was ready to ship when it clearly wasn’t. Who is that guy? What motivated his decision making? At what point did making customers return their product for an upgrade seem like a good idea?
Hardware makers must innovate tablet technology while delivering fun, functional user experiences. The reviewers and consumers have weighed in and at this point only Apple can deliver a tablet worth waiting in line for.